How is Schylva pricing determined?+
Student count is Schylva’s pricing basis. Public rupee rates are not currently published; the written quote supplies the student count used, applicable school-specific rate and resulting price.
What happens after I request a custom quote?+
Schylva responds within two working days to confirm the school context, approximate student count and evaluation priorities. The school-specific quote is prepared after the product, implementation and commercial details are clarified.
What does the introductory offer include?+
For schools in India that complete account activation by the deadline, Schylva launch modules, four web role experiences, complete iOS and Android role experiences at launch, standard onboarding, initial configuration, staff training, initial data migration and ongoing product support are included as confirmed in writing.
Does booking a demo qualify my school for the offer?+
No. Schools in India qualify by completing school-account activation by 31 March 2027 at 11:59 PM IST. An enquiry, demo request or quote request alone does not qualify.
Is the free period exactly two years?+
No. It begins at school-account activation and ends on the school’s configured 2028–29 academic-year end date.
Are payment-gateway charges free?+
No. Razorpay or another gateway’s transaction charges remain payable by the school under the provider’s applicable terms.
What happens after the introductory period?+
School-specific paid pricing applies. Introductory schools receive a fixed 30% discount from each year’s applicable Schylva price; the discount does not compound from the prior discounted amount.
Are the iOS and Android apps included?+
Yes. Complete iOS and Android experiences for administrators, teachers, parents and students are coming at launch and are included for schools that complete activation by the deadline.
Does Schylva use WhatsApp or SMS for school updates?+
WhatsApp and non-login SMS are not launch communication channels. Product-managed login-verification SMS is not included in the current release; school workflow updates use Schylva in-app and push notifications at launch.
What ongoing product support is included?+
Ongoing product support is included Monday–Friday, 10:00 AM–6:00 PM IST, excluding public holidays, with a target of resolving issues within 24–48 working hours. Additional time may be required when resolution depends on a third-party service, information or action from the school, or circumstances outside Schylva’s reasonable control.
