Sales and product enquiries
Ask a product question, request a focused demonstration or request a school-specific quote.
Already using Schylva? Use the support route provided during onboarding. If you cannot find it, follow the recovery guidance.
Recover your support routeThree contact options
Each option goes directly to the relevant email or request form.
Product question
Include your name, role, school, location and product question. The message opens with a general Schylva product-enquiry subject.
Email a product question No response time is published for general email enquiries.Focused demonstration
Choose the roles and workflows your school wants to evaluate, then submit the demo request form.
Request a focused demo Demo requests receive a response within two working days, excluding weekends and public holidays.School-specific pricing
Share an approximate student count and school context in the quote request form.
Request a custom quote Quote requests receive a response within two working days, excluding weekends and public holidays.What to share
Your role, school, location, approximate student count and workflows are enough to begin. Use a fictional example if context is needed.
After you enquire
Choose the expectation that matches how you contacted the team.
The team reviews the context you provide. No response or resolution time is published for general email enquiries.
Demo and quote requests receive a response within two working days, excluding weekends and public holidays. This is a response commitment, not a resolution deadline.
Use the support route provided during onboarding. If it is missing, ask your school’s Schylva administrator or onboarding contact to resend it; the public sales email is not the support route.
Review enrolled-school supportUse the Schylva address supplied by your school. Never email passwords, OTPs or sign-in links.
Open school login guidanceCommon questions
Quick answers about timing, support and sensitive information.
Demo and quote requests receive a response within two working days, excluding weekends and public holidays. This is not a resolution deadline, and no response time is published for general email or product support.
Ask your school’s Schylva administrator or onboarding contact to resend the route provided during onboarding. Do not send product-support details to the public sales email.
Your own name, role and business contact details may be included. Do not send personal or production records about students, families or other staff; login or payment credentials; production screenshots or files; or confidential school data. Approximate counts and business context are enough to begin.
Choose the next useful conversation
Choose email, a focused demonstration or a school-specific quote request.
Demo and custom-quote requests receive a response within two working days, excluding weekends and public holidays.