Product guideDesktop and mobile web

Read teacher remarks and find contact options

Open Remarks to read existing teacher feedback. Check the student, date and author, use the category filters, and find the class-teacher contact options if you need clarification.

For Parent · Student

On this page

Before you begin

An authorised Parent or Student account.
Parents: select the intended child first.
A trusted school contact for questions that cannot be resolved from the note.

1. Open Remarks and read the context

Choose Remarks in Quick access. Confirm the student named beneath the heading and the academic year.

Each remark shows a date, title or message, author and status. Read the full text, not just its category. The examples show sample feedback records, including a test note. Use your school’s actual feedback when deciding what to discuss.

Parent Remarks page listing feedback dates, messages, authors and statuses. — Existing demo records show where to look; the messages are not advice about a real student.

2. Use the category filters

Choose All, Praise, Notes or Concerns. The number beside a category describes that category in the captured view.

The Praise example shows two remarks from the four-item list. Return to All to see the other categories again. A zero count for Concerns does not mean that no other feedback exists.

Parent Remarks filtered to Praise with two matching remarks. — Filtering changes which existing remarks you see; it does not change their content or status.

3. Understand the Student view

Students can read their own visible remarks and use the category filters. The Student screenshot states that Parent acknowledgements are completed through the Parent Portal.

Read and Acknowledged are different displayed labels. Read the status shown for your own role; another account can display a different state.

Student Remarks page with Read statuses and a note about Parent acknowledgements. — A Student reading state is not evidence of a Parent acknowledgement.

4. Find the class-teacher contact choices

Open Contact class teacher to inspect the available choices. The example menu names the teacher and offers Email teacher and Call teacher.

Use the contact method your school expects. Opening the menu is separate from sending an email or starting a call. This guide covers finding those choices; follow your school’s contact procedure for the next step.

When asking about a remark, identify its date and title. Avoid sending unrelated student records or verification codes.

Parent Remarks with Contact class teacher menu open, showing Email teacher and Call teacher. — This is an open contact menu, not a completed support request.

Reading remarks on mobile web

The mobile page stacks each remark’s text, author and status. Read to the end of the card before moving to the next one.

The category filters and Contact class teacher button remain available in the reviewed examples. The Student screenshot shows Praise selected; the Parent screenshot shows All.

Parent mobile Remarks with stacked feedback cards and category filters. — Enlarge the full screenshot to inspect the lower cards and contact button.

Parent mobile Remarks with Email teacher and Call teacher menu open. — No call or email was sent during capture.

Student mobile Remarks filtered to Praise, showing two existing notes. — Mobile website. The existing Read labels do not establish acknowledgement delivery.

If the remark or contact option is missing

A remark disappears after filtering: Select All and confirm the student/year before asking school to investigate.
The author or child looks wrong: Stop and check your account/child context. Ask the school to verify the record.
Contact choices are absent or outdated: Use an existing trusted school channel. The guide cannot guarantee the contact details shown by every school.

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